The position requires that the individual is able to maintain and grow parts business from assigned accounts through personal and phone contacts and initiate contact of prospects to obtain new customers. Visits assigned customers on a regular schedule that serves the customers needs. Individual chosen is the public relations liaison for the dealership.
Prospects for new customers on a regular basis and gives the list of these potential customers to the Parts manager on a weekly basis to assess potential and client needs. Sets-up a sales plan to solicit the new potential customer and works with the other outside sales representatives to distribute the customer list to best serve the customers; as determined by the parts managers.
Keeps an accurate and up-to-date record of all calls made both locally and within territory. Gives the call reports to the parts manager on a daily basis. Learns and effectively uses the company business system (DSI), the CRM, and all other online programs (Paragon, CAT, etc), required to fulfill the duties of an outside parts representative; multi software experience an asset. Update customer records on CRM to reflect changes to customer data and to maintain effective flow of communication.
Work professionally and co-operatively with other employees. Maintains a positive attitude, solid work ethics, and understands the aspect of relationship building.
Assists all customers (retail, wholesale and shop) in selecting required parts in a friendly, professional, and efficient manner. While working in-house, acknowledges all customers as they arrive in facility and serve them as efficiently as is possible.
Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the company’s full product line. Works with management in producing marketing that supports both company and client needs.
Communicate customer parts orders to inside parts counter personnel as received. Advises customer of inventory status; whether in stock, if ordering is required, or availability is an issue. Also informs clients of possible problems with delivery.
Coordinates service sales with service manager any client concerns or opportunities.
Participate in all training programs that are made available. Must attend all department meetings.
Maintains professional appearance and adheres to company dress policy.
Proven skill and experience with above is required.
References required with resume submission to be considered. Only applicable candidates will be contacted.
Please send resume to info@sterlingwesternstar.ca or fax to 403-720-3409